SHIPPING POLICY

Q: Where do you ship to?

A: We ship to Canada, US, and rest of the world (most of them)!

 

Q: What happens after I place my order?

A: Once your order has been processed, you will receive a confirmation order email. Please allow up to 2-4 business days for your order to be dispatched. We will send out an email with your order tracking number once it's dispatched.

A: How long does shipping take?

A: Times for shipping may vary depending if the postal service is experiencing delay

Please be aware that we are not liable for: custom clearance charges/ duties and taxes in your country

Shipping rates (FLAT RATE FOR EACH REGION!) : 

Canada: $17.99 CAD (Untracked) $20.99 CAD (Tracked)

US: $15.99 CAD (Untracked) $25.99 CAD (Tracked)

International: $19.99 CAD (Untracked), $29.99 CAD (Tracked)

For international, these are the countries we currently ship to: Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malaysia, Netherlands, New Zealand, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom. 

Local Pick Up (Vancouver, BC  ONLY): $5 CASH only OR E-transfer to email

Local pick up is only available for customers in Vancouver BC area.

1. Please wait for a notification email when your order is ready for pick up 
2. Please bring your confirmation order email+ photo ID 
3. we'll keep in touch with you through email :)

*Pick up hours: Mon-Weds (5pm-9pm), Sunday (4:30pm-9pm)

RETURN POLICY

Q:What's your refund policy?

A: We have a strict no refund/ return policy due to sanitary and hygiene concerns. We are not responsible for refund if the provided shipping address is wrong, or if mail gets lost on the way. For returns of full priced items, we offer in-store credit ONLY. Return items must not be worn or damaged in any way, and return costs are covered by the customer. Return items must be shipped back to us within 3 days upon being delivered. All sale items purchased are a final sale.

 

Q: Do you accept exchanges?

A: We are happy to accept exchanges for a different size or item within 2-3 days that you have received your order. You are responsible for the return shipping fee and reshipment fee. Please email us and we will take it on from there. 

PRODUCT CARE AND HANDLING

Only hand wash and gently rinse under cold water

hang or lay flat to dry

 

Do not leave swimwear under direct sunlight as it may cause colour to fade

SIZE AND FITTING

We currently have sizes:

XSmall/Small

Small/Medium

Medium/Large

Size guide (US size chart):

XSmall/Small: 2-4

Small/Medium: 4-6 

Medium/Large: 6-8

*our sizes run a bit small, please email us if you are unsure of your size and we will be happy to help !

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Got a question? Contact us! contact@monochromeswimofficial.com